NEW PHONE FIRST SERVICE
Did you know, Belfast Trust launched a Phone First service for patients with minor injuries, effective from Tuesday 9 January
Patients who have minor injuries should call 02896 159 444 to be triaged by phone before being advised of the next steps to take.
Phone First has been introduced to address ongoing capacity issues across Emergency Departments which has resulted in longer waits for your constituents aged 16+ with minor injuries. This does not affect patients who are experiencing potentially life-threatening illness or injury, who should call 999 for urgent medical attention.
The Phone First service has been operational across Northern, Southern and Western Health Trusts for some time with Belfast Trust launching the service on 9 January 2024. The service will operate 8am-6pm Monday to Friday (excluding Bank Holidays).
Patients who require care outside these hours should attend the Emergency Department or call the GP Out - of - Hours service.
PLEASE CLICK ON THE LINK BELOW FOR FULL INFORMATION ON THIS SERVICE
MOVE TO THE NEW HEALTH CENTRE - FEBUARY 2023
We are now operating from the new Lisburn and Primary Community care centre based on the site of the Lagan Valley Hospital.
We are based on level 1, and can be accessed either by lift or by stairs
Our phone number remains unchanged 028 92 666266
24 hour prescription line is 028 92 674424 or you can also order emails via our website www.linenhallmedicalpractice.co.uk
BOOKING APPOINTMENTS
We operate face-to-face bookable appointments. After these are all used on the day we will only be be able to deal with emergency cases, and all other cases will have to call back the next day for an appointment.
Our reception staff are asked to take a brief description of your symptoms - this is at the request of the GP partners to help us best direct and manage your query.
We request that calls related to medications, test results, and all non-appointment enquires are left until after 2pm to help keep the phone lines free in the morning for appointment requests.